Contact & support
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Good to know.
Quick answers to common questions.
Do the games need an internet connection?
Both games can be played offline after installation. Buying, installing and updating them requires access to the relevant app store.
Are there ads or extra purchases?
Hausfrieden and Arrow Escape Lab have no ads, subscriptions or in-app purchases.
Where is my progress saved?
Progress and settings are stored locally on your device. Clearing app data or uninstalling may remove your progress. The games do not provide their own cross-device synchronisation.
What should I include in a support request?
Tell us the game, app version and device model, and describe the steps that lead to the issue. Please do not send passwords or full payment details.
