GRAUERPLAY STUDIO

Privacy Policy

Last updated: 11 November 2026 · Website, Hausfrieden and Arrow Escape Lab

This English version is provided for convenience. The German privacy policy is the authoritative version.

1. Controller

2. Website hosting

This website is hosted by STRATO GmbH, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany. When you visit, the hosting provider processes technical connection data, including your IP address, access time, requested files, browser information and, where available, the referring page. These data are used to deliver and secure the website. The legal basis is our legitimate interest in a reliable, secure website under Article 6(1)(f) GDPR.

According to STRATO’s published information, full visitor IP addresses used to detect and prevent attacks are retained for up to seven days. Provided access statistics use anonymised IP addresses. See STRATO’s privacy information.

3. Cookies, language and media

We do not use analytics, advertising trackers or our own cookies. Switching between German and English takes you to the corresponding page address; no language preference is stored in your browser. The website uses system fonts already on your device. Game images and videos are served from our own webspace. We do not embed third-party video, social media or CAPTCHA services. Videos only start when you choose to play them.

4. Contact form, email and phone

If you contact us, we process your contact details and the information you provide to handle and answer your enquiry. An email address and a message are required in the form. Name and subject are optional; the game selection helps us understand your enquiry. We cannot process a form enquiry without an email address and message. You can also contact us by email or phone.

For contractual or pre-contractual enquiries, the legal basis is Article 6(1)(b) GDPR. For general enquiries, it is our legitimate interest in accessible communication, support and fixing problems under Article 6(1)(f) GDPR.

Form messages are sent to info@grauerplay.de, our mailbox hosted by STRATO. Recipients are the controller and STRATO as our hosting and email service provider. We do not keep a separate form-message database or send an automatic reply to the address entered. Your message is only sent when you submit the form.

To prevent misuse, we check the form’s timing, a signed random value and a hidden extra field. A technical rate limit uses a daily value derived from the IP address with a secret key, timestamps and previously used form values. The security file does not contain raw IP addresses or message content. Rate counters are cleared after one hour and used form values after at most two hours, on the next request. The legal basis is Article 6(1)(f) GDPR, reflecting our legitimate interest in preventing spam and keeping the contact service available. Hosting logs described in section 2 are separate.

Support messages remain in the mailbox only as long as needed to handle the enquiry, safeguard necessary legal claims or meet applicable legal retention duties. Please do not send passwords or full payment details. Screenshots or diagnostic information are voluntary and may be sent by email; the form does not accept attachments.

5. Game progress in our apps

Hausfrieden and Arrow Escape Lab store progress, unlocked and completed levels, current puzzles and preferences locally on your device. Arrow Escape Lab stores, among other things, undo moves, best star ratings, language, sound, music and haptic settings. Hausfrieden stores puzzle configurations, move counts, hints and language settings. The exact information depends on the game.

This lets you continue playing. The games do not send these data to us or to a game server. They do not use player accounts or provide their own cross-device synchronisation. They work offline after installation, contain no advertising, analytics or tracking services, and do not request access to your camera, microphone, contacts or location.

Local data remain on your device until deleted. Clearing app or browser data, or uninstalling, may remove progress. Operating-system backups may save and restore data, depending on your settings. Local storage supports the game and your chosen preferences.

6. Purchases, app stores and external links

Apple and Google process purchases, installation and updates under their own privacy terms. The games do not send us payment details. Operating-system diagnostics or backups that you enable are separate from data collected by the games. If you choose to follow an external link, such as an App Store link, the destination provider’s privacy information applies.

7. Your rights

Where we process personal data and the legal conditions apply, you have rights of access, rectification, erasure, restriction and data portability. You may object to processing based on legitimate interests for reasons relating to your particular situation. Any consent you have given may be withdrawn for the future. We do not carry out automated decision-making, including profiling.

You may complain to a supervisory authority, particularly in your place of habitual residence, work or the alleged infringement. Our competent authority is the North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information, Postfach 20 04 44, 40102 Düsseldorf, Germany, www.ldi.nrw.de. For privacy questions, email info@grauerplay.de.